DEFINITIONS

1. Document Reviewers. Document Reviewers refers to the operators of its web sites, its owners, administrators and reviewers.
2. The Author. The Author refers to a person or an organisation who has submitted a document for review and/or correction by Document Reviewers.

AUTHOR RESPONSIBILITIES
3. Ordering process. During the ordering process, the Author will nominate their review requirements including the following.
(a) The number of words within their document to be reviewed.
(b) The desired review completion time.
(c) The Output to be produced by Document Reviewers such as:
(i) amendments to Microsoft Word documents with Track Changes switched on; or
(ii) a clean copy of a document that does not contain suggestions or comments for improvement; or
(iii) a separate annotated list of suggested corrections.

The ordering process will be completed after the Author has received an Order Number and finalised payment by bank transfer or PayPal.
4. Submitting a document for review. The Author must submit their document to Document Reviewers via the Document Reviewers website.
5. Including the Order Number within subject of emails. All email correspondence between the Author and Document Reviewers must include the Author’s Order Number within the email’s subject field. Emails that are received by Document Reviewers which do not include a valid Order Number within the email’s subject field may be ignored.
6. Non‐disclosure of Order Number. The Author will not disclose their Order Number to other parties.
7. Ongoing responsibility for errors within documents. The Author will continue to maintain their ongoing responsibility for errors that may exist within their documents that have been reviewed by Document Reviewers.
8. Ongoing responsibility for editing content of documents. Document Reviewers may insert extraneous text or comments into the Author’s documents during the review process, which are intended to assist the Author to improve their document. The Author will continue to maintain their ongoing responsibility for editing their document including removing any extraneous text.
9. Ongoing responsibility for intended fit for purpose of documents. The Author will continue to maintain their ongoing responsibility for ensuring that the document is fit for its intended purpose.
10. Ongoing responsibility for security of documents. The Author will continue to maintain their ongoing responsibility for the security and virus checking of documents that have been reviewed or corrected by Document Reviewers.

DOCUMENT REVIEWERS’ RESPONSIBILITIES
11. Review process. The review process is strictly confined to one review iteration which includes the following steps.
(a) Document Reviewers confirms that a bank transfer payment transaction for the Author’s order has been
(b) Document Reviewers sends an email to the Author to acknowledge the order.
(c) An assigned reviewer reads, checks and reviews the Author’s submitted document, suggesting or
(d) Document Reviewers emails the Output of the review to the Author and the review process will be
12. Minimum level of review. On occasions, after Document Reviewers has completed reading and checking the Author’s uploaded document, document reviewers may not be able to suggest any improvements, which will be communicated to the Author and the review process will be deemed to be completed.
13. Multiple review iterations. The Author must submit a new order for any additional review iteration of a previous version of a document.
14. Availability to accept orders for reviews. On occasions, Document Reviewers may experience a high workload and not be available to accept new orders for document reviews for a period of time. This availability is indicated on the Document Reviewers website.
15. Non‐disclosure. Document Reviewers will only communicate the Author’s documents to their internal reviewers and will not disclose those documents to other parties.

EXCLUSIONS
16. Incomplete review. Document Reviewers will undertake use its best efforts to review the Author’s document but cannot guarantee that the reviewed document will be free of errors.
17. Untimely completion. Document Reviewers will undertake to use its best efforts to review the Author’s document within the time nominated by the Author and email a reviewer Output to the Author but cannot guarantee to do so within the nominated time.
18. Decline to accept order. Document Reviewers reserves the right to decline to accept an order from the
Author’s uploaded document if:
(a)if the Author’s document is not sufficiently readable;
(b) the Author has significantly underestimated the number of words within their submitted document;
(c) Document Reviewers deems that it is not feasible to review the Author’s submitted document;
(d) the Author’s document contains any offensive material or may be associated with fraudulent or other unlawful activities.
(e) the Author’s email or IP address has previously been used in malicious attacks or erroneous activities such as repeatedly committing to pay for a review but failing to do so.
19. Partial refund of payment. Document Reviewers may provide a partial refund to the Author if the Author’s order is declined.
20. Third party services. The Author will use third‐party services (such as those of a mobile network operator, a broadband internet provider, an internet security provider or a wireless network provider) to order a document review and receive Document Review Output. The third parties may charge fees and it is Author’s sole responsibility to pay such fees. Document Reviewers cannot accept any responsibility for the operation or security of such services, for the Authors’ inability to use the Document Reviewers web site and third party services or for the Author’s breach of the terms of contract with third party service providers.
21. Liability. Document Reviewers disclaims responsibility for any liability attributable to any delays, errors, additions, omissions or other inaccuracies in the contained within the Author’s document, corrected documents and information contained on this page. In no event shall Document Reviewers be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of such information or material.
22. Computer and document security. Document Reviewers will employ computer security practices including using virus checkers and encrypting the Author’s submitted documents but cannot guarantee that Document Reviewer Output will be free of malware, spam, adware, spyware, cookies, misleading applications, worms and viruses.
23. Indemnity. The Author agrees to indemnify and hold Document Reviewers harmless from claims that are raised by a third party against Document Reviewers that result from the use of Document Reviewers or in violation of these Terms and Conditions.
24. Force Majeure. Document Reviewers will not be held responsible for failure in the review and delivery of reviewer Output to the Author during unforeseen events such as war, riots, storms, floods, fires, power outages, communication outages, acts of terrorism, vandalism and malicious attacks including hacking, computer viruses and disruptions to staffing levels, services and infrastructure.